DELIVERY TERMS & CONDITIONS

Please note that timescales for delivery and delivery charges will vary depending on the availability of the Goods and your address. Please also note that We will use third-party carriers for the despatch of your Order. Extra time for deliveries (for example to the Scottish Highlands and Islands or outside the UK) is sometimes necessary. 

We will contact you with an estimated delivery date. Occasionally Our delivery to you may be affected by an Event Outside Our Control. See clause 11 for Our responsibilities when this happens. 

If you have asked to collect the Goods from Our premises, you can collect the Goods from Us at any time during Our normal working hours on weekdays. 

Delivery of an Order shall be completed when We deliver the Goods to the address you gave Us or you collect them from Us. 

Any Goods delivered to You by third-party carriers and/or on a pallet must be inspected by You immediately on delivery and you must immediately inform the delivery person and clearly write on the delivery paperwork details of any shortfalls, damaged goods, damaged packaging or other discrepancies. In addition you must immediately notify Us by telephone and give notice to Us in writing of such shortfalls, damaged goods, damaged packaging or other discrepancies within 24 hours or delivery accompanied by photographic evidence where appropriate. This will allow Us to take up the matter promptly with the third-party carrier. Please note however that this does not in any way affect your legal rights as a consumer in relation to Goods that are not as described or faulty. 

If no one is available at your address to take delivery, (and it is not possible for delivery to be made through your letter-box), it is the standard practice of our third party couriers to leave you a note that the Goods have been returned to Our premises, in which case, please contact us to rearrange delivery. 

If we are not able to deliver the whole of the Order at one time due to operational reasons or shortage of stock, We will deliver the Order in instalments. We will not charge you extra delivery costs for this. However, if you ask Us to deliver the Order in instalments, We may charge you extra delivery costs. Each instalment shall constitute a separate contract governed by these Terms. If We are late delivering an instalment or one instalment is faulty, that will not entitle you to cancel any other instalment. 

The Goods will be your responsibility from the completion of delivery OR from when you collect the Goods from Us. 

You own the Goods once we have received payment in full.