Payments
Payment T&C
The price of the Goods will be set out in Our price list in force at the time We confirm your Order. Our prices may change at any time, but price changes will not affect Orders that We have confirmed with you.
These prices include VAT. However, if the rate of VAT changes between the date of the Order and the date of delivery or performance, We will adjust the rate of VAT that you pay, unless you have already paid for the Goods in full before the change in the rate of VAT takes effect.
The price for the Goods excludes delivery costs, which will be added to the total amount due.
It is always possible that, despite Our best efforts, some of the Goods We sell may be incorrectly priced. We will normally check prices as part of Our despatch procedures so that, where the Goods’ correct price is less than Our stated price, We will charge the lower amount when dispatching the Goods to you. If the Goods’ correct price is higher than the price stated on Our website or in Our catalogue or brochure, We will contact you to tell you and for your instructions. If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, We do not have to provide the Goods to you at the incorrect (lower) price.
Where We are providing Goods to you, you must make payment for Goods in advance by credit or debit card. We will not charge your credit or debit card until We despatch the Goods to you.
If you do not make any payment due to Us by the due date for payment, We may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of Lloyds Bank plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay Us interest together with any overdue amount.
However, if you dispute an invoice in good faith and contact Us to let Us know promptly after you have received an invoice that you dispute it, clause 9.6 will not apply for the period of the dispute
ReTURNS
To return a product please call 07935 515452 to get a returns form which will list our returns address. Thank you.
For all our returns policies please see our full T&C’s (linked at the bottom of the page.
HOW TO RETURN A PRODUCT
Return & Refunds T&C
You have the following rights to cancel an Order for Goods (other than made-to measure Goods), including where you choose to cancel because We are affected by an Event Outside Our Control or We change these Terms under clause 3.1 to your material disadvantage:
You may cancel any Order for Goods at any time before We despatch the Goods by contacting Us in writing. We will confirm your cancellation in writing to you.
If you cancel an Order under clause 12.1(a) and you have made any payment in advance for Goods that have not been delivered to you, We will refund these amounts to you within 30 days of cancellation.
You may cancel any Order for Goods at any time during the seven working-day period immediately following delivery of the Goods (“the Cooling Off Period”) by contacting Us in writing in accordance with clause 14.3.
(d) If you cancel an Order for Goods under clause 12.1(c) , You must return the Goods to Us or arrange for Us to collect the Goods. The Goods must be in their original packaging, repacked (as far is possible) in the same manner in which the Goods were delivered to You, must be in a good and saleable condition and must be accompanied by a proof of purchase. We will charge you the cost of collection or you will have to pay the cost of returning the Goods back to Us. This will not affect your refund for the Goods, but any charge for collection will be deducted from the refund that is due to you.
Unfortunately, as the made-to-measure Goods are made to your requirements, you will not be able to cancel your Order once made (but this will not affect your legal rights as a consumer in relation to made-to-measure Goods that are faulty or not as described).